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Online Undergraduate Handbook

Coursework Submission Problems

It is advisable to allow time for submission: do not leave submission right up to the deadline but make an allowance so that any last minute problems can be resolved. University computing facilities can be in great demand at certain times of the year which can coincide with key coursework deadlines (e.g. the end of a teaching period). It is every student’s responsibility to plan for unexpected circumstances such as minor illness as well as allowing sufficient time in the event of peak system usage.

If you are experiencing difficulty in submitting your work online:

1. Check www.manchester.ac.uk/servicedesk which will tell you if there is a service availability issue (see box on right of webpage) or check the system status for Turnitin here: http://www.turnitin.com/self-service/system-status.html.

2. Retry submission. If you are still having difficulties, close the browser and try again with a different browser, for example, instead of Internet Explorer use Firefox.

3. If there are still submission problems contact the service desk at www.manchester.ac.uk/servicedesk with full details of your course code and name, the assignment name and type you are submitting, the browser you are using, the tools you are using e.g. Turnitin (Tii) or Discussion Boards and the problems you are experiencing.

4. Contact the Assessment Team in AMBS East (D14), Telephone: 0161 306 3409, Email: assessment.ambs@manchester.ac.uk.